IMPLEMENTASI MANAJEMEN MUTU TERPADU DI SEKOLAH DASAR

Abstract

The purpose of integrated quality management in Elementary Schools is to realize service and the results of both out put and out comes that satisfy education customers. The key principles in integrated quality management education are effective leadership, scientific methods and tools, problem solving through teamwork, organizational climate, and education and training. Integrated quality management in Primary Schools is an enhanced form of quality control. Integrated quality management is characterized by the creation of a work culture of all personnel involved in the procurement and presentation of educational services inspired by motivation and attitudes to meet and satisfy customer expectations (students). In order to meet the expectations of these educational customers, school managers gradually and continuously improve the quality of their graduates by being supported by a quality curriculum. In the implementation of integrated quality management in Primary Schools, the concept that applies here is the PDCA cycle (plan-do-check-act) which consists of planning steps, implementing plans, examining the results of the implementation of the plan, and corrective actions on the results obtained. The indicators or characteristics of the successful implementation of TQM in Islamic education institutions are as follows: (1) Leaders and teaching staff have visionary, unifying, empowering, controlling emotional ratios and integrity, (2) Having quality education and teaching that help students to pay attention and develop cognitive, affective, ethical, moral, social, physical and intrapersonal dimensions, (3) Having quality administrative services, (4) Having graduates (output) who are intelligent, spiritual, emotional and balanced between hard skills and soft skills and active, creative and innovative and adaptive to the development of science and technology and employment.Key Words: Integrated quality management, elementary school