Trust and the Digital Transformation

Abstract

Digitalization, digital transformation radically change society, social life. Trust is a controversial phenomenon in the context of digitalization, since, on one hand contributes to the declination of trust, on the other hand offers numerous opportunities to recovery or re-build trust. The paper introduces the trust declination of trust in the life of a local community, outlines the problems of grabbing the trust level and operationalization of trust measurement through a case study. In the final part a deployed semantic technology-based trust recovery action is demonstrated.