Application of Goffman's social interaction theories to the technical communicator/engineer relationship

IEEE International Professional Communication Conference, 2003. IPCC 2003. Proceedings. Pub Date : 2003-11-17 DOI:10.1109/IPCC.2003.1245504

N. Amare, S. St Pierre

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引用次数: 1

Abstract

Technical communicators spend much of their time creating, editing, and revising text and images to guide the audience/reader/user/consumer to use a technical product more effectively. In order to help the user, however, the technical communicator must understand exactly what the engineering team intended in designing the product. This process involves developing and maintaining a healthy relationship between the technical communicator and the engineer, one which includes open and active lines of communication. This paper discusses Erving Goffman's social interaction theories from the discipline of sociology and what contribution these theories can make to the technical communicator/engineer relationship. Specifically, Goffman's presentation of self theory and impression management theory are applied as potential relationship-building practices for technical communicators. Implications for face-to-face, phone, and e-mail communication methods of successful interaction and relationship-building are also discussed.

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戈夫曼的社会互动理论在技术沟通者/工程师关系中的应用

技术传播者花费大量时间创建、编辑和修改文本和图像，以指导观众/读者/用户/消费者更有效地使用技术产品。然而，为了帮助用户，技术沟通者必须准确地理解工程团队在设计产品时的意图。这个过程包括在技术沟通人员和工程师之间发展和维持一种健康的关系，其中包括开放和积极的沟通渠道。本文从社会学的角度探讨了欧文·戈夫曼的社会互动理论，以及这些理论对技术传播者/工程师关系的贡献。具体而言，戈夫曼的自我理论和印象管理理论被应用于技术传播者潜在的关系建立实践。本文还讨论了面对面、电话和电子邮件沟通方式对成功互动和建立关系的影响。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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IEEE International Professional Communication Conference, 2003. IPCC 2003. Proceedings.

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