Implementation of Unified Theory of Acceptance and Use of Technology (UTAUT) Model for Evaluating the Use of E- Government SIDJP NINE in Indonesia

Abstract

E-government implementation is improving the quality and accessibility of public services through the implementation of online public services. SIDJP Nine is one of the E-Government in Directorate General of Taxes. The purpose of the research for determine factors affecting the interest and behavior in the use of SIDJP Nine at tax office in Indonesia. The research uses a model of the UTAUT. Respondents of this research are tax officers that using the SIDJP Nine application. The method used is quantitative with the data collected using a questionnaire. Data are analyzed by Structural Equation Modeling approach Partial Least Square (SEM-PLS). The result in this study is that Performance expectancy has no significant effect on behavioral intention, Effort expectancy has a significant effect on behavioral intention, Social influence has no significant effect on behavioral intention, Habit has a significant effect on behavioral intention, Behavioral intention has a significant effect on use behavior