Customer Service Processes Automation in Administrative Office with RFID Tagged Documents

Abstract

This article outlines methods of business process automation for the purpose of the RFID-equipped restricted access administrative office. The events, which constitute part of the Business Process Model and Notation (BPMN), were extended in such a manner so as to allow performance of automated actions during their occurrence. Additionally, an analogous mechanism of automated action at the user interface level, was described. Last but not least, the article presents the manner of operations of certain elements in the office, i.e. the business processes, and methods of communication between them.