Social Media facilitate Compliance Communication in Higher Education Institutions

Abstract

Managing compliance is never an easy task for the institutions to handle. Over the past decade, regardless of any increasingly expanding range of regulatory regulations that govern the higher ed, the institutional organizations must manage countless compliance obligations without losing focus on the institution’s vision, mission and culture. Any implications of non-compliance warrant major media attention and significant negative consequences. Given that the success rate of institutional’s compliance is highly depending on their reliability communication system. Recent benchmark studies evidenced that higher ed is contemplating the communication system failures between the compliance stakeholders that prevents them from having an effective compliance framework in place. Hence, this paper presents a systematic literature review (SLR) of 26 relevant published studies related to topics in compliance communication dated from 2010 to 2019 to review the problems. By addressing three specific research questions, this SLR shows the following evidence gathered of these studies: (1) an overview of compliance communication challenges in HEIs and aspects which need to be improved, (2) current compliance communication in practice, and (3) the fact on how current social media tools used to facilitate compliance communications. The findings suggest that compliance communication in HEIs still has severe limitations in terms of exercising effective and proactive ongoing oversight on communicating compliance-related issues as an important part of compliance initiatives. However, through correctly identifying and understanding the compliance communication requirements (future work), it is possible to develop an effective social media-based compliance communication model for HEIs.