A framework for classifying risks in ERP maintenance projects

Abstract

Enterprise resource planning (ERP) is one the most common applications implemented by firms around the world. These systems cannot remain static after their implementation, they need maintenance. This process is required by the rapidly-changing business environment and the usual software maintenance needs. However, these projects are highly complex and risky. So, the risks management associated with ERP maintenance projects is crucial to attain a satisfactory performance. Unfortunately, ERP maintenance risks have not been studied in depth. For this reason, this paper presents a framework, which gathers together the risks affecting the performance of ERP maintenance.