Application of modern messengers for automation of business processes based on 1C: Enterprise

Abstract

In this paper, the problem of automation of various business processes in the field of financial services is considered. The main content of the research: a way to integrate messengers in the processes of interaction between the client and the company. The paper considers the possibility of merging two systems: configuration of 1C: Enterprise and the Telegram messenger - for providing financial services in remote mode. Also, an important part of the research is the implementation of differentiation of user roles when accessing the bot.