Impact of Changing Scope and Customer Involvement to Perceived Benefit

Abstract

This study explores the connection between changing scope and requirement, project team involvement, and benefit management practices to perceived benefit. Using single case study in a regional software delivery company, it uncovers the practices that influence perceived benefit by evaluating scope management, project team involvement and benefit management. The study used survey and focus group to gather information in the case company and frequency analysis to analyze survey result. The study showed that flexibility to changing scope and requirement impacted perceived benefit positively. Additionally, project team involvement, especially from customer side, impacted changes in scope and requirement. This study shows that practices in accepting change in scope and requirement influence project ability to meet expected benefit.