The Effective Communication in Street Level Staff in Pariaman Regional Public Hospital

Abstract

Communication has a significant effect on the quality of public services (Hardiyansyah, 2011), therefore communication services are one of the keys to success in the implementation of public services. The phenomenon of service communication problems is reflected in the results of the last 4 years survey conducted at Pariaman Public Hospital (Ariany; kusdarini; Sitriwanti, 2015, 2016; 2017; 2018), shows the public dissatisfaction to the behavior of service providers in the interaction process. Miss understanding happened when communication between officers and the community is not conveyed properly. Work pressure is one of the justifications for the emergence of this phenomenon. The research conducted with qualitative method aims to contribute in solving communication problems in service interactions in hospitals, by presenting a service communication model that is built by communicators, because communicators are important dimensions in the communication process. The communication theory proposed by Stewart L.Tubbs and Sylvia Moss, 2006, there are five output indicators ineffective communication which emphasized more on the communicant is applied in dissecting and analyzing an effective communication model.