Developing electronic government success models for G2C and G2B scenarios

Abstract

This study aims to develop models for studying e-government success using variables from theory and test them empirically. The first part of this research is to develop generic and theoretical models for e-Government success for G2C (Government-to-Citizen) and G2B (Government-to-Business) environments using case studies of best practices from UAE and other countries and existing literature on e-Government and Information Systems success. The second part of the study then aims to validate the developed models using real world data collected through surveys. This study will be the first to develop such a comprehensive model as there are no models at present examining e-government success specifically. Furthermore, the need for comprehensive models for e-Government success and the available theory to support the proposed models also should result in successful outcome of this study.