The effects of information technology implementation on supply chain collaboration

Abstract

The study considers how collaborative activities and joint decision making impact information technology implementation and the firm's market performance in the supply chain. We have provided three major findings upon analysis of data from 133 companies: (1) identified the importance of leveraging information technology implementation through staff training; (2) recognised the effect of collaboration in the supply chain and (3) illustrated the association of collaborative activities, decision making and production improvement with the supply chain market performance. The result of the study indicates that assisted with advanced information technology, successful collaboration among supply chain echelons does positively affect a firm's market performance if effective communication in the process of decision making is fostered.