Supply Chain Management Information Systems Critical Failure Factors

Abstract

Effectively integrating the information and material flows within the demand and supply process is what supply chain management is all about. A supply chain management information system (SCMIS) is user-interfaced and designed to provide information and information processing capability to support the strategy, operations, management analysis, and decision-making functions in an organization's supply network. SCMIS provides high quality, relevant and timely information flow that effectively supports decision-making for inventory replenishment, capacity activation, and for synchronizing material flows at all tiers within the supply chain. In recent years, there have been some efforts on designing an efficient information system for supply chain management; but many of them have led to failure. The three main purposes of this paper are to (1) identify SCMIS and its characteristics, (2) introduce and categorize critical failure factors (CFFs) for SCM and SCMIS, and (3) investigate the explanatory power of these CFFs on the performance of supply channel processes performed through SCMIS