Knowledge Management across permeable silos: A case at Wipro Technologies

Abstract

The case shares the turn-around story in leveraging Knowledge Management (KM) at Enterprise Application Services (EAS), a major business unit (BU) in Wipro Technologies. The case depicts the approach taken in enrolling the employees onto the KM systems and practices. The turnaround was the result of a project that ran for 6 months, and the comparisons are drawn based on observation for a period of 18 months. Shared are the metrics and the practices adopted for infusing permeability across organizational silos using IT and change management. Most of these tools, practices and tips would work well beyond the IT industry as well.