A User-Centred Design Approach For Agent Based E-Business Systems

R. Iqbal, N. Shah, K. Chao, Anne E. James
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Abstract

An important aspect of designing for ubiquitous e-business applications is addressing the issues concerning user requirements and culture in which the system is to be deployed. The value of ethnographic analysis in this respect is gaining increasing acceptance. In this paper, we present an approach based on ethnography and multi-agents systems to address these issues. The usage of ethnographic approach provides an understanding of user requirements and explains the semantics, functionality and detailed business needs of e-business applications. We also stress the need of employing artificial intelligent agents that are suitable for e-business applications due to their autonomy, flexible behaviour and negotiating capabilities. Secondly, ethnographic concepts can directly be mapped onto the BDI (belief desire, intention) model of an agent. In this paper, we also demonstrate the usefulness of this approach by presenting a real life case study of a tailoring system
基于代理的电子商务系统的用户中心设计方法
设计无处不在的电子商务应用程序的一个重要方面是处理与将要部署系统的用户需求和文化相关的问题。民族志分析在这方面的价值正在得到越来越多的认可。在本文中,我们提出了一种基于人种学和多代理系统的方法来解决这些问题。人种学方法的使用提供了对用户需求的理解,并解释了电子商务应用程序的语义、功能和详细的业务需求。我们亦强调需要采用人工智能代理,因为它们具有自主、灵活的行为和谈判能力,适合电子商务应用。其次,民族志概念可以直接映射到agent的BDI(信念、欲望、意图)模型上。在本文中,我们还通过展示一个裁剪系统的实际案例研究来证明这种方法的有用性
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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