Training Material Decision Making for Mechanics Using Analytic Hierarchy Process (AHP): A Case Study of PT United Tractors Tbk.

Abstract

United Tractors is committed to providing total solutions for products and services that customers need to provide the best satisfaction for customers in using products and services. In order for products and service quality to always meet customer specifications and expectations, we provide excellent service through the after-sales service quality assurance program, namely UT Guaranteed Product Support (UT GPS) [1]. In order to maximize On-Time in full Machine maintenance period, improving mechanical competence is one of the main things that must be done. To determine the right material of training, we need to make the right decisions using the Multi-Criteria Decision Making (MCDM) method by the Analytical Hierarchy Process (AHP) application. In this research, decision making is based on business criteria with parameters of population, the number of job orders and the number of parts orders and combined with job frequency criteria by job classification criteria with Preventive Maintenance (PM) parameters, Machine Trouble Shooting (MTS) and Component Overhaul (OVH). In this paper data matrix is inputted to the application super decision for getting the result. Rank of training based on business criteria is a result for get the decision making for start training based on priority number at PT United Tractor Tbk.