THE INFLUENCE OF NURSE RESPONSIVENESS IN THERAPEUTIC COMMUNICATION PRACTICES ON PATIENT SATISFACTION IN INSTALATION INSTALATIONS RSNU TUBAN

International Nutrition and Health Administrations Journal Pub Date : 2022-07-25 DOI:10.47710/inhaj.v1i1.4

M. Munir, M. Sudrajad

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Abstract

Background: Patient satisfaction is one of the indicators measured in the Hospital Minimum Service Standards. In the Inpatient Installation (IRNA) of the Tuban Hospital there are 17 indicators but only 9 are met (52.94%). One of them is patient satisfaction with an achievement of 74.35% of the standard set by the hospital of 82%. One of the causes of not achieving patient satisfaction is the high number of patient complaints regarding aspects of the competence of nurses in providing services, a total of 61 complaints during 2014-2021. Methods: The research questionnaire instrument used a Likert scale of 1-5 on the independent and dependent variables. The rating scale on the independent variable or nurse's responsiveness ranged from strongly disagree to strongly agree. Meanwhile, the rating scale for the dependent variable ranges from very dissatisfied to very satisfied. Results: Based on the results of the study, it can be concluded that there is a significant effect of responsiveness or responsiveness of 0.003 (

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治疗性沟通实践中护士反应性对患者满意度的影响

背景:患者满意度是《医院最低服务标准》衡量的指标之一。在图班医院的住院装置(IRNA)中，有17项指标，但只有9项(52.94%)得到满足。其中，患者满意度为74.35%，达到医院制定标准的82%。患者满意度不高的原因之一是患者对护士提供服务能力方面的大量投诉，2014-2021年共有61起投诉。方法:研究问卷采用1-5分的李克特量表对自变量和因变量进行调查。自变量或护士反应的评分范围从非常不同意到非常同意。同时，因变量的评定量表从非常不满意到非常满意。结果:根据研究结果，可以得出响应性或响应性的显著影响为0.003 (

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International Nutrition and Health Administrations Journal

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