Measuring Designers’ Empathic Understanding of Users by a Quick Empathic Accuracy (QEA)

Abstract

Empathy is an essential ability for designers to step into users’ shoes and potentially discover their latent needs. However, although empathy helps designers to better understand users, the degree to which designers can actually understand them remains unclear. Consequently, it is essential to measure the accuracy of designers’ empathic understanding. In our previous work, we have adopted an experimental procedure from psychology to quantify designers’ empathic accuracy. However, the measure as such is time-consuming. Therefore, we attempted to shorten the experimental time while retaining the validity of the measure. This paper reports on the process of shortening the measure and compares the original instrument with the shortened one. The data collected from the shortened instrument shows excellent internal consistency and between subject variance and is able to produce similar results to the original longer measure.