How Your Listening Affects Your Conversations

Abstract

“Listening is important.” Although this statement has been circulating in management and leadership for a long time, very few know what really happens when they listen. Or do you know how you influence what is said in a conversation with your listening? Statements such as “I didn’t do anything, I just listened” or “My employees only tell me about problems” make it clear that very few managers see the connection between listening and what is being said. And this despite the fact that listening, and its effects have been scientifically researched.