Is Public Service Motivation Important to Improve the Performance and Job Satisfaction of Civil Servants?

Abstract

The purpose of this study was to determine the role of employee performance as a moderating variable of the influence of public service motivation on the level of satisfaction among government officials in the Office of Population and Civil Registration (Disdukcapil) of West Pasaman Regency. This research is motivated by the non-optimal performance of these employees, causing a sense of job dissatisfaction for employees. High and low employee performance is assumed to be influenced by public service motivation. This study wants to prove and analyze the influence caused by exogenous variables on endogenous variables both directly and through intermediate variables. This research is a quantitative associative type. The study population was all active employees in the West Pasaman Disdukcapil Institution with a total of 61 employees. The sampling technique uses simple random sampling using the Slovin formula at an error of 3% and a sample of 58 respondents is obtained. Data was collected through a Likert scale questionnaire that had been validated and previously reliably both content and empirical test items. Data were analyzed using path analysis which had previously been tested by classic assumptions and regression tests. Data collection is also supported by documentation studies. Furthermore, the results of the study prove that there is a significant influence of public service motivation variables on job satisfaction directly at 90.7%, and significant influence indirectly or through performance variables of 67.5%. So it can be concluded that the results of the study have provided evidence that the research model can be used as an academic reason to strengthen the theories and models that have been reviewed in this research