Services for Population Administration through the “Go Digital Application”

Abstract

This study aims to describe and analyze how the Go Digital application is used to carry out population administration service policies and the factors that help and hurt population administration services through the Go Digital application at the Probolinggo District Population and Civil Registry Service. This study takes a qualitative, descriptive approach to collect data. The theory used is the theory of Edward III, which focuses on four things that affect how public policy is put into action: communication, resources, personality, and the structure of the bureaucracy. Interviews, observations, Focus Group Discussions (FGD), and documentation studies are all ways to collect data. Miles and Huberman created an interactive model that is used for data analysis. The study's results show that population administration services through the go digital app have made the population and civil registration services in the Probolinggo district run better, especially in handling electronic KTPs. This research focuses on four indicators: communication, disposition, and bureaucratic structure. Communication, disposition, and bureaucratic structure have been done well enough by implementers that they have become a driving factor in the implementation of population administration services through the digital go application. In contrast, a lack of resources has become an impeding factor.