Design and implementation of general integration component for automation platform

Abstract

The form translation component that provides support for the integration of ITSM and third-party business platforms is characterized by good reusability, high development efficiency, and strong dynamic integration capability, rapid integration of multiple business scenarios is realized after application, but during the integration of ITSM and automation platform, the relationship mapping between technical service catalog items and automation tools is added, the one-to-one mapping function between business forms and business service catalog items provided by the form translation component makes ITSM unable to select corresponding tools from multiple automated tools. It is urgent to upgrade the form translation component to realize the one to many mapping function between business forms and business service catalog items.