A dialogue monitoring scheme for a virtual doctor

Abstract

In today's digital world the information exchange has reached very large volumes per minute, assisting people in doing their business from long distances, without their presence being necessary. At the same time, Human Machine Interaction (HMI) devices are used in many places of service and interaction by removing humans from the loop. Although these devices have advanced recently, they are still far away from replacing the human from the interaction loop. Their major problem is that they cannot reliably and efficiently respond to human requests; they mainly behave as "answer" machines. In response to this problem we propose a new HMI scheme, capable of offering a better communication and interaction to human users, based on SPN dialogue rather than answers to questions.