VoiceDialing-the first speech recognition based telephone service delivered to customer's home

Abstract

The paper is an overview of NYNEX VoiceDialing service-a first introduction of speech recognition based technology to the mass market of residential and business customers. It is a network based service which allows telephone callers to make calls by simply saying the name of the person or place they wish to reach. VoiceDialing is compatible with both Touch Tone and rotary service and is designed to work on all existing telephone sets. The paper focuses on the network architecture, user interface, and speech recognition issues.<>