Business process improvement of district government innovation service: Case study Cimahi Tengah District of Cimahi

Abstract

This research describes the existing business process and its improvement in district public services. The method used in business process improvement was Business Process Reengineering (BPR) based on the results of the analysis of Key Performance Indicator (KPI) which is derived from the Critical Success Factor (CSF) and Business Process Modeling Notation (BPMN) for designing. These combination of methods was used to improve the performance of district public services through innovative ideas that will be developed in business process improvement services in order to provide solutions. One of the solution is to increase the speed of services which can be proved in increasing the speed of ID card service at 60.25 %, family card service at 58.1 % and the other residence documents service at 64.7 %. The results obtained from the simulation of business process improvement design using the service time analysis with Bizagi Modeler software.