Misinformation in Crises: A Conceptual Framework for Examining Human-Machine Interactions

Abstract

Misinformation can cause severe consequences to individuals and organizations. During humanitarian crises, communities are vulnerable to misinformation. Considering the interaction of human and machine factors, we propose a conceptual framework based on two activity systems: generation and mitigation of misinformation. Such framework helps enrich the understanding of misinformation diffusion processes with certain roles of involved stakeholders as well as sheds light on potential future research directions that can benefit communities of victims for the wellbeing of the society.