Use of Internet of Things in the Tourism and Hospitality Realm: A Descriptive Bibliometric Study using Bibliometrix R - Tool

Abstract

In the tourism and hotel industry, the Internet of Things (IoT) is recognized for its potential to create new business opportunities. With IoT, the tourism and hospitality industries can leverage technology to enhance customer experiences, streamline operations, and increase profitability. This study analyses 188 articles related to the Internet of Things (IoT) that were published between 2010 and 2022, and sourced from Scopus database. The bibliometric tool "biblioshiny" was used to analyze the data and examine annual publications, authorship, sources, keywords, and citations. Results revealed a significant increase in annual scientific production and the average number of citations per document over the past decade. From 2015 to 2000, keywords like internet, management, model, technology, progress, networks and cities dominated the research. From 2020 onwards, researchers have shown their interest in the keywords of challenges, industry, behavior, big data, system and architecture.