Intelligent Assistants in Higher-Education Environments: The FIT-EBot, a Chatbot for Administrative and Learning Support

Abstract

The purpose of this paper is to discuss about smart learning environments and present the FIT-EBot, a chatbot, which automatically gives a reply to a question of students about the services provided by the education system on behalf of the academic staff. The chatbot can play the role of an intelligent assistant, which provides solutions for higher-education institutions to improve their current services, to reduce labor costs, and to create new innovative services. Various artificial intelligence techniques such as text classification, named entity recognition are used in this work to enhance the system performance.