Mesurer les émotions de l'utilisateur: quels fondements pour une démarche d'évaluation des systèmes interactifs?

Abstract

For the past 10 years, numerous authors have considered necessary the extension of the evaluation of interactive systems to user experience dimensions, with a special interest on emotions. Nevertheless, measuring emotions raises conceptual and methodological issues. This paper presents a synthesis of studies performed in the domain; as well as the issues raised and makes some suggestions in order to overcome them.