Doing Inclusive Design: From GenderMag in the Trenches to Inclusive Mag in the Research Lab

Abstract

How can user interface and user experience (UI/UX) professionals assess whether their software supports diverse users? And if they find problems, how can they fix them? We begin this keynote address with a summary of GenderMag, a systematic inspection method for finding and fixing "gender inclusivity bugs---biases against different genders in software interfaces and workflows. We then show what UI/UX professionals are doing with it in the real world, from their bias finds & fixes to their practices & pitfalls in using it. Finally, we present InclusiveMag, a meta-method that can be used by HCI researchers to generate systematic inclusiveness methods for other dimensions of diversity.