A Framework to Measure E-Participation Level of Government Social Media Accounts

Abstract

There is a rising attention to the importance of social media for e-participation due to its value in creating a convenient communication channel with citizens. Evaluating e-participation is eventually an important milestone for progress. The objective of this research is to provide guidelines for a framework that assesses e-participation on government's social accounts. Based on the work of Tambouris at el., 2007 [1] and Nelimarkka at el., 2014 [2], the research proposes a framework that could be applied to Facebook government accounts. This research though covers three major gaps in previous e-participation assessment research: scarcity in evaluating e-participation within developing contexts, reliance on limited rather than large-scale empirical data, focusing on online government portals as an assessment e-participation platform and not considering social accounts' performance. This research is supported by Crowd Analyzer [3], a social media monitoring tool, to enable data crawling and users comments' sentiment analysis.