GPS based complaint redressal system

Abstract

Citizens of any country face civic problems in their day to day lives. They resort to the one of the several ways provided by the government to file their complaints. With advancements in technology, the complaint registration systems have evolved in different ways to simplify the task of registering as well as addressing the complaints. This research paper presents the architecture of a GPS based Complaint Redressal System (GPSCRS). The complaint is registered via a mobile application. Global Positioning System (GPS) sensor present in smart mobile devices is used to determine the exact location of the complaint. The area of the complaint is automatically detected, and the complaint information is sent over the internet to a central server. The complaints are then plotted on a map in the web interface.