UX-Requirements for Patient's Empowerment — The Case of Multiple Pharmacological Treatments: A Case Study of IT Support to Chronic Disease Management

Abstract

This paper aims at defining a new methodology to derive UX requirements for information systems intended for patient's empowerment. The method is a transformative process which starts from a contextual investigation meant to understand users, their behavior and capacities within a given community, and to identify potential improvements in their life quality, which are expressed in terms of human needs. The traditional iterative user-centered, participatory approach to usability requirement engineering is extended so as to take into account personal empowerment goals. As a proof-of-concept, we present the case study of a mobile health application conceived to empower chronic patients in the management of complex pharmacological treatments.