Bayesian Network Model for Estimating User Satisfaction of Multimedia Cloud Services

Abstract

The focus of this research is given to find a metric and determine the quality of the offered multimedia cloud services from an end users perception. The Quality of Experience (QoE) has been introduced to measure the quality features, which is used to determine the end-to-end user perceived quality of the used multimedia service. In this study, we have used students satisfaction survey, which provides direct subjective data on need, habits, and frequency of using different multimedia services. This data has been used for validation of the proposed Bayesian Network model for interactive estimation of the acceptability of multimedia cloud services based on the user preferences.