Evaluation Methodology for Assessing Management System Establishment Support Tools

Abstract

The establishment and operation of a certified management system (e.g. for Quality Management or Informa- tion Security Management) according to an international standard is a complex task for an organization. Hence, organiza- tions usually search for support in order to successfully establish the management system and pass the certification proce- dure. This support is represented by consultants and / or by appropriate software tools. These software tools are designed to support the implementation and operation of management systems within organizations. This article presents an evalua- tion methodology for such software tools. An evaluation of such software tools for the establishment of management sys- tems in organizations provides trust into these tools to the users of the tools, and it also provides a confirmation to the manufacturers of these tools that the evaluated aspects are straight.