Enterprise Architecture Management: Requirements for Conception of Key Figures to Ensure Transparency and Efficiency

Abstract

Companies are more and more dependent on information technology (IT) and the buzzword digitization is present everywhere. Information technology needs to be managed, serviced, and supported by IT organizations to ensure business continuity. Traditionally heads of the IT departments have been fully responsible for all aspects of IT usage in the company including IT cost, IT governance, IT & process planning & implementation and IT operation. The change of technology offerings by external partners, results in a need to focus on strategic tasks like strategy and roadmap planning, IT governance, IT budgeting and enterprise architecture management (EAM). This results in the fact that there is a need of more intensive Business-IT alignment to ensure that IT architecture of a company supports the business processes at its best and to ensure the economic value contribution of IT as a hole. The development of a key figure system for EAM supports responsible managers to ensure efficiency of IT.