Improving the accessibility and efficiency of e-Government processes

Abstract

This paper focuses on the conditions for obtaining real symbiotic applications in the e-Government domain. Specific services have to be delivered to the citizens with the help of civil servants. Ambient intelligence can help the interaction between citizens and specific services only if a rich middleware based on semantics has been previously designed. We propose an approach for improving the accessibility and efficiency of e-Government processes. The most innovative aspects of our approach are the use of semantics to describe e-Government services, and the use of SPARQL to define their eligibility criteria. We present a Web application that, based on our approach, automate the selection of services for citizens, and streamlines the associated e-Government process through an on-line collaborative workflow.