An Exploratory Study on the Impact of RPA (Robotic Process Automation) Implementation on Behavioral Attitudes and Intentions within Organizations

Abstract

RPA is a business process automation software that is able to perform assigned tasks efficiently. It is easy to control and can reduce human errors, promoting RPA has greater automated roles incompatible and humane work, leading to a number of organizations have turned their attention to RPA. Therefore, this project aims to survey the RPA users and their attitudes on implementation. To examine the average of the statically behavioral impacted factors of the potential influence of RPA in organizational implementation and propose guidelines for applying RPA to organizations in the future.This project applies a questionnaire as a tool to collect data. There was a sample group of businesses that applied RPA in the organization in Thailand. 640 samples the data analysis was done by quantity method, frequency, percentage (%), mean and standard deviation. By using the ready-made statistical program SPSS to analyze the values.The results show that the sample is likely to continue to adopt RPA and it is expected that organizations will have higher application of RPA technology in the future.