Knowledge and human capital management tools: a case study

Abstract

The present paper is aimed at defining a knowledge management programme, which exploits human capital in consulting firms and converts consultants' tacit knowledge into an organisational asset. Some knowledge and human capital management tools have been originally designed and successively implemented in the firm, in which the case study of the research has been carried out. The paper and the case study are targeted at practitioners and managers, as the whole of these tools represents a valid organisational system, which preserves acquired knowledge and makes it shareable and reusable through use of statistics and data analysis. This system can be easily implemented in different contexts than that examined by simple reconfiguration, without any loss of its effectiveness.