Enterprise IT Operations

Abstract

Over the past decade or so, for most enterprises, information technology (IT) has shifted from being a support function to be a synonym for business wellness. During the same period, though, the scale and complexity of IT for running business has grown significantly; today, performing any business function requires complex interplay of many, often invisible and dynamically changing, technology components. This is making design resilient and interruption-free IT a significant challenge. This chapter discusses limitations of traditional approaches for managing enterprise IT operations; introduces the concept of cognitive automation, a novel approach that blends intelligence with automation to transform enterprise IT operations; and describes the design of ignio™, a cognitive automation platform for enterprises. The author concludes by highlighting the challenges in driving cognitive transformation of enterprise operations and providing some suggestions for embarking upon this journey.