Does Telecommuting Kill Service Innovation?

M. Sarbu
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Abstract

Telecommuting gained an increasing importance for containment and employee protection since the Covid19-pandemic started. Telecommuting can give employees the autonomy to decide how to work, with a lot of unstructured time boosting creativity and innovation activity of employees. On the other hand, casual interactions in the firms between employees, lead to an information exchange that favors innovation. Telecommuting prevents casual interactions and, thus, might hamper innovation. Using individual-level data from 16,151 German employees, this paper analyzes the impact of telecommuting and its intensity on innovation in services. The analysis is based on a Probit model and Lewbel’s instrumental variable methods with generated instruments. The results reveal that telecommuters are more likely to be innovative in services. The intensity of telecommuting indicates that frequent telecommuting of employees is most beneficial for service innovation compared to other intensities, and women benefit even more than men from frequent telecommuting. Lewbel’s instrumental variable methods with generated instruments support robustness and causality of the findings.
远程办公扼杀了服务创新吗?
自covid - 19大流行开始以来,远程办公对控制和员工保护的重要性日益增加。远程办公可以让员工自主决定如何工作,大量的非结构化时间可以促进员工的创造力和创新活动。另一方面,公司员工之间的随意互动会导致有利于创新的信息交换。远程办公妨碍了随意的互动,因此可能会阻碍创新。本文利用16,151名德国员工的个人数据,分析了远程办公及其强度对服务创新的影响。分析是基于Probit模型和lebel的工具变量方法与生成的仪器。研究结果显示,远程工作者更有可能在服务方面进行创新。远程办公的强度表明,与其他强度相比,员工频繁的远程办公对服务创新最有利,而且女性从频繁的远程办公中获益甚至比男性更多。lebel的工具变量方法与生成的工具支持鲁棒性和因果关系的发现。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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