Knowledge Management and E-governance: A Case Study of E-kiosk in India

Abstract

E-Governance, a faster pace in the recent years and extensive investment has been done towards it. On the other side knowledge is increasingly recognized as an important, strategic resource by all types of organizations and institutions either public or private, Knowledge Management is vital for apposite functioning of e-Governance. KM & e-governance are two facets of the coin for providing smooth functioning of the activities, still lesser importance is given to explore the benefits of KM in Public sector. This paper focuses the need of KM, some issues challenges and opportunities for government sectors are analyzed. KM provides the overall strategy and techniques to manage e-government content eloquently in order to make knowledge more usable and accessible and to keep it updated. A case study on the e-kiosks in India is shown to support the importance of KM towards awareness among the citizen about the services provided at e-kiosks.