Optimizing effective interaction of systems analysis, user services and operations groups within a computer installation

Abstract

The purpose of this paper is to assess the relationship between the three divisions of an installation -- Systems Analysis, User Services and Operations -- and to examine ways in which their combined resources can be better utilized in the realization of common goals.Clearly defining the common goals is the first step which must be made. This is done by first examining the evolution of the three separate groups and defining their separate strengths and contributions.After examining the organizational structure of a computer installation, a study is made of the relationships that exist between the separate divisions. What is the relationship between User Services and Systems Analysis, between Operations and User Services and between Systems Analysis and Operations? In what way do these relationships cause the needs of the end users to be lost in the shadow of internal conflict or misunderstanding?This paper attempts to draw some conclusions about communication with a computer installation. Why is communication necessary? How does the physical layout of the center contribute to or hinder effective, open communication? Is there such a thing as too much interaction, too much communication?Finally, this paper examines the conclusions made about internal relationships within a computer installation of this day and age in view of the dynamic nature of computer science. How are the changing needs of the user population going to affect the roles of the three groups this paper is examining? What can be done today to prepare for the needs of tomorrow?