The Adoption Model of People Analytics in Higher Education: A Soft System Approach

Abstract

The Adoption of the People Analytics process, especially in higher education, is highly complex and should be understood by scholars. We use seven stages of soft systems methodology to contribute to a deeper understanding of The Adoption of the People Analytics process, especially in higher education as a policy issue. The research was done in one of Indonesia's most prominent private universities. The method used was an exploratory study. In-depth interviews were done to gather data. The main interviewees were all stakeholders (H.R. Director, Business Incubator Director, Research Manager, and more) related to the process. The outcomes showed the actors involved and the obstacles experienced by the actors in transforming the existing condition into the analytics one. The paper proposed a people analytics adoption model in higher education using the soft system approach. The research limitation was due to the limited research object used, so broader research using this approach is urgent to understand the model.