Conversational AI: Chatbots

Abstract

The growth of technologies like Artificial Intelligence (AI), Big Data & Internet of Things (IoT), etc. has marked many advancements in the technological world since the last decade. These technologies have a wide range of applications. One such application is “Chatterbot or “Chatbot”. Chatbots are conversational AIs, which mimics the human while conversing. This technology is a combination of AI & Natural Language Processing (NLP). Chatbots have been a part of technological advancement as it eliminates the need of human & automates boring tasks. Chatbots are used in various domains like education, healthcare, business, etc. In the study undertaken, we reviewed several papers & discussed types of chatbots, their advantages & disadvantages. The review suggested that chatbots can be used everywhere because of its accuracy, lack of dependability on human resources & 24x7 accessibility.