MHIVis: Visual Analytics for Exploring Mental Illness of Policyholders in Life Insurance Industry

Abstract

Stakeholders such as insurance managers (IMs) in the insurance industry are committed to yet lack the timely and actionable information for alleviating policyholder's mental health concerns and the industry's mental health climate. Existing research has revealed that depression, anxiety, stress, etc., can provide deeper insights into policyholders' mental health states. However, such data remain unexplored for supporting stakeholders and government goals. In this paper, we design an interactive visualization system to provide deeper insight into policyholder's mental health states. Our study has three implications: (i) insurance data are potentially useful for understanding policyholders' mental health; (ii) a dashboard-like visual representation is helpful for the decision-making of Stakeholders; and (iii) some insight into the mental health of Australians have been deduced. Finally, we evaluate the utility of our visualization system by comparing it's features with the existing dashboards.