Social Practice of Conflict Management in HRM System: A Parfum Company Case in Saint-Petersburg (Russia)

Abstract

This study focused on the investigation of the organizational conflicts and ways and methods of their regulation in the human resource management system. The research was based on Marxist and Lewis Coser’s approaches to studying organizational conflicts, collaboration among employees and everyday organizational practices. The research questions were as follows: which objectives the HRM department is assigned with; what is the place of the department in the organization; which problems the head of the department and employees are faced with in everyday activity; what is the practice used in the organization for managing conflicts. In order to achieve the target, researcher analyzed the data collected in the company named "Parfum", Saint Petersburg, Russia. The methodology used in this research was a combination of qualitative and quantitative methods. After an expert in-depth interview with the head of the HRM department of the company, a questionnaire survey of employees was conducted. The result showed that the organization’s staff as a group is an important social foundation of this company; and conflicts that arise within the company are solved most often with the involvement of the head of this department.