Women’s Satisfaction with Primary Health Care Services in Al-Hosienia District, Sharkia Governorate, Egypt.

Abstract

Background: Customer satisfaction is an important outcome that health services struggle to achieve. Periodic measurement of client satisfaction is necessary to identify changes in the performance of services. Objective: This study aimed to measure the women's satisfaction with health services in Al-Hosienia district, Sharkia governorate. Method: It's a Facility-based cross-sectional study conducted on randomly selected 400 females attending 3 primary health care (PHC) facilities (one urban health center and two rural health units) located at Al-Hosienia district, Sharkia governorate. Half of the sample was obtained from the attendants of the urban health center (UHC) while the other half from rural health units (RHUs) attendants. An interview was conducted with the selected participants to fill out the study questionnaire. Data were collected about the socioeconomic characters of the participants and their satisfaction with the provided service. Result: There were 216 (56.5%) women satisfied with the provided health service. Most of the women were satisfied with accessibility (57.75%), the humanness of the staff (56.5%), and the quality of physical examination (53.75%) while they were unsatisfied with the physical environment of the facility (52.75%) and health education received (63.75%). Women's satisfaction was statistically significantly associated with education, occupation, frequency of visits, and healthcare facility type. Conclusion: The