Urban Transportation: Performance and Problems (Case Study: Route of ABG, CKL, and AT)

Abstract

ABG, CKL, and AT are public transportation (called angkot) with the longest route in Malang. The length of the routes of ABG, CKL, and AT is 26m, 22Km, and 18Km. This research aims to determine the performance of three public transportation and to provide a new route recommendation. The operational performance is assessed from headway, load factor, and travel time. The service performance is assessed from safety, comfort, affordability, and regularity. Result of the operational performance shows that the load factor of three public transportation has met the specified standard, the headway and the travel time of ABG and AT has met the standards, however, CKL’s headway and travel time have not met the standard. The ImportancePerformance Analysis (IPA) shows that there are some service attributes which need to be improved. The recommendations that can be given are shortened the trajectory of ABG and extend the track for CKL and AT.