Evaluation of training in organisations: a proposal for an integrated model

Abstract

Purpose – Training is a key strategy for human resources development and in achieving organisational objectives. Organisations and public authorities invest large amounts of resources in training, but rarely have the data to show the results of that investment. Only a few organisations evaluate training in depth due to the difficulty involved and the lack of valid instruments and viable models. The purpose of this paper is to present an evaluation model that has been successfully applied in the Spanish context that integrates all training dimensions and effects, to act as a global tool for organisations. The model analyses satisfaction, learning, pedagogical aspects, transfer, impact and profitability of training, and is therefore a global model.Design/methodology/approach – The paper's approach is theoretical, and the methodology used involves a review of previous evaluation models and their improvement by comparing their application in practice.Findings – An analysis of pedagogical aspects enables train...